FAQ

Where are your tickets from?

Epic Tickets is a ticket marketplace and hand picks the best tickets from known and trusted third party sellers. We have also teamed up with corporate hospitality providers to offer VIP experiences including entry to a popular, and often sold out, show.

 

How are tickets priced?

Tickets are priced by third party sellers and may be above or below the face value of the ticket. They are based on the current market value which may change depending on the market demand.

 

How secure is my payment?

Epic Tickets uses a secured 128bit SSL checkout for all payment information.

 

What form of payments do you accept?

We currently accept Visa, MasterCard and American Express via secure PayPal.

 

Are my tickets side by side?

Tickets purchased together will be side by side. Tickets in the same location, but purchased in separate transactions, are not guaranteed to be side by side.

 

What age are the tickets for?

All tickets are adult tickets unless otherwise specified. However, please note that age restrictions may apply at some events, please check with the venue for more details.

 

When will my tickets arrive?

All tickets will be shipped no later than 14 days before the event, unless otherwise specified. If the event occurs within 14 days, tickets will be shipped within 24 hours. Tickets are securely posted via Australia Post or via email if the tickets are available in e-ticket format.

 

The event is in a few days and I haven’t received my tickets. What should I do?

Please get in touch with us by emailing [email protected] as soon as possible.

If you have further questions, please contact us.